Because our products are bespoke and perishable, all sales are final, and we do not accept returns under any circumstances.
Refunds will not be issued for situations including, but not limited to:
- courier delays or transit issues beyond the Seller’s control;
- missed deliveries due to Customer unavailability;
- changes, rescheduling or modifications to the courier delivery time or delivery instructions made by the Customer after dispatch;
- incorrect, incomplete or unsafe delivery addresses provided by the Customer;
- deterioration resulting from improper storage after delivery;
- changes in customer preference or personal taste.
Where products arrive damaged or unfit for consumption, the Customer must notify the Seller within 24 hours, providing clear photographic evidence. The Seller may, at its discretion, offer a replacement or partial refund depending on the circumstances.